Terms of Service

The Keeng plan is available at $29 USD per month. It includes:

• Access to all Keeng platform features, including publishing, scheduling and exports
• One brand
• 400 tokens each month — enough for the month’s plan and up to 35 posts

Subscribers to the plan may add room for more brands: one more brand for $7 USD per month, which adds 200 tokens each month, or three more brands for $15 USD per month, which adds 600 tokens each month. Each is its own monthly subscription, charged to the card on file from the day it is added; its first month’s tokens cover the days left in the plan’s current month. Room that is paid for and not yet used remains available while its subscription is active. Room ends when its subscription is cancelled or when the plan ends.

Work in Keeng is counted in tokens; a token is worth one tenth of one US dollar. What each action costs is shown in the app under Settings › Plan. A post is charged only when it is made. The plan’s monthly tokens roll over for up to one month’s allowance. Tokens may be bought at any time in packs of 100 for $10 USD, 300 for $25 USD or 1,000 for $70 USD; an account’s first pack carries 20% more tokens. Bought tokens do not expire while the account exists. If you turn on automatic top-up, Keeng buys the pack you chose, on the card on file, when your balance falls below the level you set.

A free account runs one brand and receives 150 tokens once, at sign-up. Publishing, scheduling and exports require the plan.

We may offer a free trial period at our discretion. Trial terms (duration, features included) will be stated at sign-up. After the trial ends, you will be charged for the applicable subscription unless you cancel before the trial expires.

We reserve the right to change subscription pricing. We will provide at least 30 days' notice of price changes by email or via a prominent notice on the platform. Continued use of the Service after the effective date of a price change constitutes acceptance of the new price.

Subscriptions are billed monthly in advance. Payment is processed by Stripe, our third-party payment processor. By subscribing, you authorize Stripe to charge your payment method on a recurring monthly basis.

You must provide a valid payment method (credit card or other Stripe-supported method). You represent that you are authorized to use the payment method provided. We are not responsible for any fees charged by your bank or payment provider.

If a payment fails, we will attempt to retry the charge. If payment cannot be collected, your subscription may be suspended or cancelled, and you will lose access to Pro features until payment is resolved.

Subscription fees are generally non-refundable. If you cancel mid-cycle, your access continues until the end of the current billing period. We may grant refunds at our sole discretion in cases of billing errors or exceptional circumstances. Contact hello@keeng.ai within 7 days of a charge to request a refund review.

Prices are exclusive of applicable taxes (including Israeli VAT, US sales tax, or other local taxes). You are responsible for all applicable taxes arising from your use of the Service. Where required by law, we may collect and remit applicable taxes.

You retain ownership of all content you upload to the Service ("User Content"), including brand assets, logos, images, and written content. By uploading User Content, you grant Keeng a non-exclusive, worldwide, royalty-free license to use, store, reproduce, and display your User Content solely for the purpose of providing the Service to you.

The Service generates content using AI based on your inputs ("Generated Content"). As between you and Keeng, you own the Generated Content produced for your account, subject to:

• Your active subscription during generation
• Third-party AI provider terms (OpenAI) that may affect ownership of AI outputs
• Applicable law in your jurisdiction regarding AI-generated works

You are solely responsible for reviewing Generated Content before publishing and ensuring it complies with applicable laws, platform policies, and does not infringe third-party rights. We make no guarantees about the accuracy, originality, or suitability of Generated Content.

You must not upload User Content that contains personal data of third parties without their consent, illegal material, malware, or content that violates any person's rights. We reserve the right to remove User Content that violates these Terms.

We do not use your brand data, uploaded content, or Generated Content to train AI models without your explicit consent.

The Service, including its design, software, algorithms, trademarks, and all content created by Keeng, is owned by Keeng and protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks, trade names, or branding.

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant Keeng a perpetual, irrevocable, royalty-free license to use that Feedback for any purpose without compensation to you.

You may terminate your account at any time by cancelling your subscription and deleting your account through Account Settings, or by contacting hello@keeng.ai.

We may suspend or terminate your account immediately, with or without notice, if: (a) you violate these Terms; (b) your payment fails and cannot be resolved; (c) we are required to do so by law; or (d) we determine in our sole discretion that continued access would harm Keeng, its users, or third parties.

Upon termination: (a) your access to the Service ceases immediately; (b) provisions that by their nature should survive (including Sections 9, 10, 12, 13, 14, 16, and 17) continue to apply; (c) you remain liable for any outstanding payment obligations.

For users in Israel, these Terms are governed by the laws of the State of Israel, without regard to conflict of law principles. Any dispute shall be submitted to the exclusive jurisdiction of the competent courts in Israel. Consumer rights under Israeli law, including the Consumer Protection Law, 5741-1981, are not waived by these Terms.

For users in the United States, these Terms are governed by the laws of the State of Delaware (or such other jurisdiction as we designate), without regard to conflict of law principles. For US users:

• Informal resolution first: Before filing any legal claim, you agree to contact us at hello@keeng.ai and attempt to resolve the dispute informally for at least 30 days.
• Binding arbitration: If informal resolution fails, disputes shall be resolved by binding individual arbitration (not class action) under the rules of the American Arbitration Association (AAA). You waive any right to a jury trial.
• Class action waiver: You waive the right to participate in class action lawsuits or class-wide arbitration.
• Small claims exception: Either party may bring individual claims in small claims court for qualifying disputes.

For users outside Israel and the United States, these Terms are governed by the laws of the State of Israel. Disputes shall be resolved by the competent courts in Israel, except where mandatory local consumer protection laws provide otherwise.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Keeng regarding the Service and supersede all prior agreements.

If any provision of these Terms is found invalid or unenforceable, that provision will be limited to the minimum extent necessary, and the remaining provisions remain in full force.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights freely, including in connection with a merger, acquisition, or sale of assets.

We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, government actions, internet outages, or third-party service failures.

These Terms are written in English. Where translated versions exist, the English version controls in the event of any conflict.